KAISER ELEVATOR CORPORATION

Privacy Policy

Effective Date: June 10, 2025 | Last Updated: June 13, 2026

Kaiser Elevator Corporation, together with its subsidiaries and affiliates (collectively, “Kaiser Elevator,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us by phone, email, or text message, or contact us for elevator installation, modernization, maintenance, and repair services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Submit a contact or inquiry form on our website
• Request a quote or bid for elevator installation, modernization, or servicing
• Email, call, or text us directly
• Provide your phone number in connection with a project, service request, or appointment
• Subscribe to our newsletter or updates

This information may include your name, email address, phone number, company name, physical address, project or jobsite details, and information about your elevator service needs.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website or search terms used to find us
• Device type and operating system

This information is collected using cookies and similar tracking technologies to help us understand how visitors use our website and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, quotes, or service requests
• To schedule and manage elevator installation, maintenance, or repair appointments
• To coordinate project work with general contractors, property owners, and project stakeholders
• To send service updates, invoices, or important notices related to your account or project
• To improve our website, services, and customer experience
• To comply with legal obligations and industry regulations
• To send marketing communications where you have opted in to receive them

We will never sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and improve our website.

You may disable cookies through your browser settings. Please note that doing so may affect the functionality of certain parts of our website.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information
only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or delivering our services (e.g., telecommunications platforms, email platforms, accounting and project management software), subject to confidentiality obligations and solely to perform services on our behalf.
• Legal Compliance: Where required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Notwithstanding the above, mobile phone numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. See Section 5 below for full details on our mobile communications practices.

5. Mobile Communications and SMS/Text Messaging

By providing your mobile phone number to Kaiser Elevator, you consent to receive text messages from us related to your service requests and projects, including appointment scheduling and reminders, jobsite and project updates, quotes and estimates, billing and invoice notices, and customer service communications. Message frequency varies based on your service activity. Message and data rates may apply.

Opting out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a final message confirming your opt-out, and no further text messages will be sent to you. For assistance, reply HELP to any message or contact us at .

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors and service providers acting on our behalf solely to support the delivery of these communications (such as our telecommunications platform provider). All of the above categories exclude text messaging originator opt-in data and consent; this information will not be sold or shared with any third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Once your information is no longer needed, we securely delete or anonymize it.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. While we take reasonable steps to safeguard your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights with respect to your personal information. These rights vary by state and applicable law:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing of your data
• The right to withdraw consent at any time where processing is based on consent, including consent to receive text messages

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.

10. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the “Last Updated” date at the top of this document. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Kaiser Elevator Corporation
Email:
Phone: 888-234-8718
Address: 800 S Gay Street, Suite 700, Knoxville, TN 37929
Website: www.kaiserelevator.com

© 2026 Kaiser Elevator Corporation. All rights reserved.